At Refined Gents, we’re here to make your shopping experience smooth and hassle-free. Below are answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us.
Orders and Payments
1. How can I place an order?
Simply browse our collections, select your preferred items, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your order.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods for your convenience.
3. Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placement. Contact us immediately at info@refinedgentsuk.com or call +44 7470467294.
Shipping
4. How long does delivery take?
- Standard UK Shipping: 3-5 business days
- Expedited UK Shipping: 1-2 business days
- International Shipping: 7-14 business days, depending on your location.
5. Do you offer free shipping?
Yes! We offer free standard shipping within the UK on all orders.
6. Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number.
Returns and Refunds
7. What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags intact.
8. How do I start a return?
Contact our customer service team at info@refinedgentsuk.com or call +44 7470467294. We’ll provide instructions and a return authorization.
9. How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect your return.
Product Information
10. Are your products true to size?
Yes, our products are designed to fit true to size. For precise measurements, refer to the size chart on each product page.
11. What materials are used in your products?
We use high-quality materials like premium leather, cotton, and other durable fabrics to ensure long-lasting comfort and style.
Customer Support
12. How can I contact your customer service?
You can reach us via:
- Email: info@refinedgentsuk.com
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Phone: +44 7470467294
Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
13. Do you offer personalized styling advice?
Yes! Reach out to us, and we’d be happy to provide tips and recommendations to enhance your refined look.
Other Questions
14. Do you offer gift cards?
Not yet, but stay tuned! We’re working on introducing gift cards soon.
15. How can I stay updated on new arrivals and promotions?
Follow us on Instagram @ukrefinedgents and subscribe to our newsletter for the latest updates, exclusive offers, and style tips.
Didn’t find what you were looking for? Contact us directly, and we’ll be glad to assist. At Refined Gents, we’re committed to delivering a shopping experience as refined as your style.